Since 1999 · Malaysia

Telecom & IT infrastructure, delivered end-to-end.

Ceriakom Communication Sdn Bhd designs, supplies, installs and maintains business communication systems — from IP PABX to structured cabling, CCTV and monitoring.

"Delivering Your Needs Is Our Business."

Call centre agent with a headset speaking to a customer

Our packages

Three ways your business can take a call.

Pick the one that fits how your team works — from a single business phone line to a full outbound sales operation. We provision, install and support all three locally.

Ceriakom Voice

Your business phone, on every device.

Best for · 1–5 users · solo operators · small offices

Cloud PBX with auto-attendant, ring groups, voicemail-to-email — all of it
Your business number on every device — desk phone, mobile softphone, or both
Visual voicemail, call park, call flip, hot desking — included
We provision everything for you. You sign in and start taking calls.

Ceriakom Contact

Call centre for teams handling inbound volume.

Best for · 4+ agent teams · pharmacies · dispatch · support desks

Live call queue monitoring — every queue, every agent, every call
Whisper, barge, silent monitor — coach your team without leaving the dashboard
Automatic call recording, business analytics, QoS reporting — included
Agents take calls their way — desk IP phone, softphone, or right in the browser

Ceriakom Outreach

Browser-based outbound dialer for sales campaigns.

Best for · outbound sales · telemarketing · appointment-setting · collections

Predictive, power, preview, and manual — every dial mode included
Local number matching — outbound CID matches your lead's state code (03 KL, 04 Penang, 07 JB…)
Answering Machine Detection — agents only talk to live people
Browser-based agent screen — lead lists, campaigns, dispositions, callbacks and DNC built in

NEW JomConnect

Every channel. One inbox. AI built in.

WhatsApp, live chat, email, phone calls, SMS and web forms in one shared inbox, with an AI agent that answers customers 24/7 and AI that helps your team reply faster. Set up and supported by Ceriakom.

From RM194 per user / month. All channels included, WhatsApp too.

Explore JomConnect → See plans & pricing See all our services

About

Trusted since 1999.

Ceriakom Communication Sdn Bhd — formerly Ceria Telekomunikasi Sdn Bhd — was incorporated in 1999 under the Malaysian Companies Act. What began as a telecom infrastructure contractor has grown into a full-fledged organization representing some of the most respected names in telecommunications.

We serve medium-sized operations through to large enterprises, delivering telephone systems, structured cabling, and integrated communication solutions nationwide.

Kuala Lumpur skyline with the Petronas Twin Towers at dusk

Mission

Deliver user-friendly telecommunication solutions with optimal service and excellent technical support — backed by a nationwide service network.

Vision

Build a corporate image through integrity, professionalism, quality and service — directed towards total customer satisfaction.

Contact

Let's talk.

Tell us what you need — a quote, a site survey, or a maintenance plan — and we'll get back to you.

AddressBlock A3-1-12, 1st Floor, Jalan 2/142A,
Megan Phoenix, Off Jalan Cheras,
56000 Kuala Lumpur, Malaysia
Phone+603 9010 2929
Fax+603 9019 8929
Emailsupport@ceriakom.com