JomCloud Dialer · Outbound · Cloud

A cloud dialer for Malaysian sales and collections teams.

JomCloud Dialer calls through your lead lists so your agents spend their day talking, not dialling. Four ways to dial, callbacks, recording and live reports, all in the browser. Set up, trained and supported by Ceriakom.

From RM149 per agent seat / month + call charges. Every dial mode included.

See how it dials Book a demo

How it dials

Four ways to run a campaign

Each campaign picks the way it dials. Mix them: a predictive campaign for a big list, a preview campaign for collections, a hotline team that dials between calls.

Manual

Your agent dials each number, with the lead's details and history on screen.

  • Good for: key accounts, small teams, sensitive calls

Preview

The dialer shows the next lead first. The agent reads it, then dials or skips.

  • Good for: collections, B2B sales, calls that need preparation

Inbound + manual

Calls to your hotline ring to the agent. Between calls, they dial the next lead.

  • Good for: teams that answer a hotline and follow up leads

Predictive

The dialer calls ahead of your agents and connects only the calls a person answers. It can blend inbound calls in too.

  • Good for: high-volume telesales and collections

See it in action

One screen for agents, one for supervisors

Agents see their campaign, callbacks and their own day. Supervisors see every agent's calls, talk time and sales, and can export or schedule the report.

JomCloud Dialer agent desk: preview campaign, the agent's calls, talk time and sales for the day, and the next callback
Agent desk: a preview campaign, with the agent's day and the next callback.
JomCloud Dialer supervisor report: login, talk, wait, pause, wrap, calls, contacts, sales and conversion per agent for the month
Supervisor report: every agent's month at a glance (demo data).

What's inside

Everything a dialling team needs

  • Browser-based agent screen: no software to install
  • Callbacks kept for the agent, shown in the lead's local time
  • Lead search by phone, name or lead ID
  • Dispositions and notes on every call
  • Each agent's own day: calls, talk time, sales and conversion
  • Call recording
  • Answering-machine detection, so agents talk to people
  • Local caller ID that matches your lead's area code
  • Calling hours in the lead's local time, plus do-not-call lists
  • Supervisor live view of every campaign and agent
  • Agent, team and outbound reports, with CSV export and scheduled emails
  • TV wallboard for the whole team
  • Set up, trained and supported by Ceriakom

Full product details on jomcloud.my/dialer.

Pricing

Priced per agent seat

JomCloud Dialer

Every dial mode, for every agent.

RM149/ agent seat / month

Every seat includes

  • Manual, preview, inbound + manual and predictive campaigns
  • Browser agent screen with callbacks and lead search
  • Call recording
  • Supervisor live view and reports
Book a demo →

From RM149 per agent seat / month + call charges. Phone numbers and call charges are billed separately, or bring your own line. One-time setup is quoted after a short call.

Contact

Let's talk about your campaigns.

Tell us how many agents you have and what you call for. We'll show you the dialer and send a quote.

Book a demo

We usually reply within one business day.