Since 1999 · Malaysia

Telecom & IT infrastructure, delivered end-to-end.

Ceriakom Communication Sdn Bhd designs, supplies, installs and maintains business communication systems — from IP PABX to structured cabling, CCTV and monitoring.

"Delivering Your Needs Is Our Business."

Call centre agent with a headset speaking to a customer

Our packages

Three ways your business can take a call.

Pick the one that fits how your team works — from a single business phone line to a full outbound sales operation. We provision, install and support all three locally.

Ceriakom Voice

Your business phone, on every device.

Best for · 1–5 users · solo operators · small offices

  • Cloud PBX with auto-attendant, ring groups, voicemail-to-email — all of it
  • Your business number on every device — desk phone, mobile softphone, or both
  • Visual voicemail, call park, call flip, hot desking — included
  • We provision everything for you. You sign in and start taking calls.
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Ceriakom Contact

Call centre for teams handling inbound volume.

Best for · 4+ agent teams · pharmacies · dispatch · support desks

  • Live call queue monitoring — every queue, every agent, every call
  • Whisper, barge, silent monitor — coach your team without leaving the dashboard
  • Automatic call recording, business analytics, QoS reporting — included
  • Agents take calls their way — desk IP phone, softphone, or right in the browser
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Ceriakom Outreach

Browser-based outbound dialer for sales campaigns.

Best for · outbound sales · telemarketing · appointment-setting · collections

  • Predictive, power, preview, and manual — every dial mode included
  • Local number matching — outbound CID matches your lead's state code (03 KL, 04 Penang, 07 JB…)
  • Answering Machine Detection — agents only talk to live people
  • Browser-based agent screen — lead lists, campaigns, dispositions, callbacks and DNC built in
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About

Trusted since 1999.

Ceriakom Communication Sdn Bhd — formerly Ceria Telekomunikasi Sdn Bhd — was incorporated in 1999 under the Malaysian Companies Act. What began as a telecom infrastructure contractor has grown into a full-fledged organization representing some of the most respected names in telecommunications.

We serve medium-sized operations through to large enterprises, delivering telephone systems, structured cabling, and integrated communication solutions nationwide.

Kuala Lumpur skyline with the Petronas Twin Towers at dusk

Mission

Deliver user-friendly telecommunication solutions with optimal service and excellent technical support — backed by a nationwide service network.

Vision

Build a corporate image through integrity, professionalism, quality and service — directed towards total customer satisfaction.

Contact

Let's talk.

Tell us what you need — a quote, a site survey, or a maintenance plan — and we'll get back to you.

  • AddressBlock A3-1-12, 1st Floor, Jalan 2/142A,
    Megan Phoenix, Off Jalan Cheras,
    56000 Kuala Lumpur, Malaysia
  • Phone+603 9010 2929
  • Fax+603 9019 8929
  • Emailinfo@ceriakom.com

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We usually reply within one business day.